Determination

[Tink]

I haven't been here a lot in the past couple of days because I've been busy putting in 17 applications in the past 48 hrs. :D I found a bunch of telecommuting jobs that seem to be legit so decided it was time to attack them and git R done!

[AngieDoogles]

Wow Tink! You've been busy!!! I hope you get an amazing job that you'll love! :)

[katcarasella]

Great Tink, the more seeds you sow the better the harvest!! I know something good will come out of all the work you've done, you deserve it.:)

[Janet]

Wow Tink...way to go. I wish I could find something to do here at home. My insurance driving the bus is just way too good to change jobs. I just wish I could bring in some more money.

[Gina]

Good luck Tink! Something good is going to happen soon. :)

[DianaB]

Wow, Tink! You have been busy!!! You're going to have so many job offers you're not going to know which one to take!!!

[Marilyn]

Wow, way to go!!! Keep us posted on your progress!!!

[Tink]

Thanks ladies!
I applied for several more today... figure until I have a job, finding one is my job.
I tested for a couple jobs today and during the tests one of the companies also tested my computer to see if it was up to date and if my DSL speed was sufficient for them. My DSL failed miserably! I was VERY frustrated, because I pay for 1500kbs and am only getting 211! So Ive been on the phone tonight with Centurytel trying to get this fixed. I got to see a ranking report that said my speed was 90% worse than it should have been. :mad:

So anyway, they're supposed to have it fixed tomorrow or Friday at the latest. What makes me angry is that I've complained to them about my slow speed in the past and been brushed off. When I called tonight I told them I'd been denied a job over it and I needed to know what I have to do to get up to the speed the company wants... they finally took me seriously. I'm tempted to request a refund based on what I've been paying for versus what I've been getting! This just isn't right.

[Janet]

You really need to do that Tink...ask for a refund. Some companies just are not customer friendly anymore. It's all about the money and what they can get away with.

[DianaB]

I think that you should ask for some money back too. That's too bad that you may have lost a job over the fact that your DSL is running too slow. I'd definitely let the company know about that fact. If you don't get any where with the first person ask for their supervisior until you find someone who will listen.

[Tink]

I emailed my ISP explaining the issue, and the fact that not only is this very poor business, but it cost me a job! I told them I want a refund for the difference between what I paid to have and what I'd actually gotten... which is considerably less...
According to the site that tested my DSL, mine is 68% less than it should be. So I suggested a 68% refund. LOL I told them there's no excuse for this since it's a simple matter of them testing each new hookup as it's done which takes about 2 minutes. It should be interesting to see what kind of response I get.

[katcarasella]

Good for you Tink!! The squeeky wheel gets the oil. :thumbup:

[Tink]

2764 I just hope it's not like this... :p

[katcarasella]

2764 I just hope it's not like this... :p

:sidesplit: :sidesplit: :sidesplit:
I can always count on you to make me laugh Tink.
You must be a scream at parties. :partytime:

[Tink]

Dear Ms. -------------,
>
> Thank you for your recent email
>
> I understand these types of situations can be frustrating. Please accept an apology for the inconveniences you may have experienced related to this matter.
>
> I have forward your request of out of service credit to my support department that will issue the credit after the report comes back from the technician
>
> If, you have any other questions regarding your Internet, Telephone or Communications services, please contact our CenturyTel Service department at 1.800.201.4099 and a representative will be able to assist you.
>
> We value your business
> Alice
> CenturyTel Customer Service !
>
> To understand where we can improve and how satisfied you are, please give us your input. A five-question survey will take about five minutes of your time. Your responses will be kept confidential and will only be used to assist us in providing you with the best CenturyTel experience.
>
> Take our Customer Service Online Survey at http://interapp.centurytel.com/custserv/contact_us/customerSatisfaction.cfm?ticketid=01023871

-----------------------------------------------------------------------------------------------------

I think I'll hold off on their survey to see what they do about this lol

[DianaB]

Well, they certainly got back to you pretty quickly. Now we'll see if they get your refund to you as quickly. I hope that you get a pretty sizeable refund back. Good luck!!

[katcarasella]

Tink, If you don't get a sizeable refund quickly, we could all take that
Customer Service Online Survey. Let us know if you want us to put our 2 cents in. LOL

[Tink]

I'd be happy if they just credit me on my future dsl/phone bills. Considering this has been going on for about 33 months, (The length of time I've lived here) even $25 -$30 a month credit over that time would be decent... and would make it like I'd been paying for the lower level of speed (which I have been getting) for that time.

Naturally I can only fight for my own rights, but when I went to the site to check my speed I saw a long list of Centurytel results that were VERY bad... They had 3 pages of them and ranked them according to the speed... mine was on the bottom half of the 3rd page, so I can honestly say it was SLOW. Seems they're ripping a lot of people off and the results were nationwide, so can't be blamed to the old wiring or whatever in my area.

Centurytel has a very desirable cell phone program that I'd like to add to my service IF they do right by me on this now. The package I'd like requires a $200 deposit but comes with 2 phones, and no roaming... dh and I could spend as much time on the phones as we like with no extra cost, etc. Since I assume their first offer won't be their best one, I'm thinking I might ask them to waive that deposit for me and sign me up besides what refund credit they might offer me.

Can't hurt to ask, right?

[Janet]

I hope your wishes come true concerning this matter Tink. It's frustrating to find out you've basically been ripped off. If they don't send you a refund or get the credit on your next bill, I would call or email again. Good luck!

[Tink]

KAt, that's a GREAT idea... lol
You're my kind of nut-case... errrr ah lady. ;)