Well, they certainly got back to you pretty quickly. Now we'll see if they get your refund to you as quickly. I hope that you get a pretty sizeable refund back. Good luck!!

Tink, If you don't get a sizeable refund quickly, we could all take that
Customer Service Online Survey. Let us know if you want us to put our 2 cents in. LOL

I'd be happy if they just credit me on my future dsl/phone bills. Considering this has been going on for about 33 months, (The length of time I've lived here) even $25 -$30 a month credit over that time would be decent... and would make it like I'd been paying for the lower level of speed (which I have been getting) for that time.

Naturally I can only fight for my own rights, but when I went to the site to check my speed I saw a long list of Centurytel results that were VERY bad... They had 3 pages of them and ranked them according to the speed... mine was on the bottom half of the 3rd page, so I can honestly say it was SLOW. Seems they're ripping a lot of people off and the results were nationwide, so can't be blamed to the old wiring or whatever in my area.

Centurytel has a very desirable cell phone program that I'd like to add to my service IF they do right by me on this now. The package I'd like requires a $200 deposit but comes with 2 phones, and no roaming... dh and I could spend as much time on the phones as we like with no extra cost, etc. Since I assume their first offer won't be their best one, I'm thinking I might ask them to waive that deposit for me and sign me up besides what refund credit they might offer me.

Can't hurt to ask, right?

I hope your wishes come true concerning this matter Tink. It's frustrating to find out you've basically been ripped off. If they don't send you a refund or get the credit on your next bill, I would call or email again. Good luck!

KAt, that's a GREAT idea... lol
You're my kind of nut-case... errrr ah lady. ;)