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I have used that malewarebytes when I had a trojan virus, and it took care of it right away. Now I have Bitdefender, which allows nothing in! But....it got a virus on it's own maleware, and I had to reinistall it. (Kind of like maleware AIDS). It is very annoying, because it takes a lot of time. It's always telling me to fix issues, and it slows down my computer. Actually, I hate it.
I have been quite annoyed by that very same Indian woman! I always try to be polite, because I know these workers are doing their best with English, which is a very difficult language. I also am glad that they have jobs so that they can support themselves and their families. Sometimes, though, it is impossible to solve a problem. I find that just quietly disconnecting (hanging up), works well.
Sometimes you can call back and get someone who is better with English, or even sometimes works out of Canada.
I am glad you got your problem solved!
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