So, is the computer running OK now? I agree that charging for customer service is the PITTS!
My sil is a computer geek, but occasionally he can't figure something out and what he does when he is stuck is google the problem. Through google you can usually find some sort of computer geek (
) message board and someone on the board will help you solve the problem.
I used that strategy also when setting up one of my new Macs, even though I had free tech service, the message board was a quick and easy way to get help. We also used that strategy when I had a glitch in my iphone while trying to update it to the new OS. You can also learn lots of things you'd never know from those message boards. I bet there are some boards exclusively for Toshiba laptops.