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Diane is right, Gayle. You might get it paid for if you go higher up. I had a similar issue with Toshiba about my laptop. I googled the main office, found the phone number, and asked for the CEO. Needless to say, I wasn't connected, but I did get a customer service administrator. I had that computer back and fixed at no charge within a couple of weeks.
Yo no habla espanol anymore huh?
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