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Hmmm... not sure why it won't update. My iPad wouldn't update but it was because the operating system on my computer was too old. That's when I had to take my computer to the Apple store genius bar and they worked on it, couldn't find anything wrong, so they installed a new OS. It was there over 2 hours and they didn't charge me a penny - only $29 for the new OS. I was very impressed. After that, my iPad updated just fine.
You can call Apple and tell them the message you are getting and they will tell you what to do.
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 Gayle
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