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This know-it-all nurse would probably just pi$$ them off and it would take them 3 weeks to get back to me. LOL! But I would patiently explain the lack of empathy and how morally wrong it was to make someone in such need wait 2 weeks. Of course the sweet little nurse/tech knows the issue, so perhaps she will advocate for a quicker turnaround.
Have you ever seen the movie "The Doctor" with William Hurt - where he develops throat cancer and become a patient. If not, you should rent it. It SOOOOO applies to this situation which is that doctors rarely have a clue what they are putting their patients through, until it happens to them. Here's the movie trailer:
Jack McKee is a doctor with it all: he's successful, he's rich, and he has no problems.... until he is diagnosed with throat cancer. Now that he has seen medicine, hospitals, and doctors from a patient's perspective, he realises that there is more to being a doctor than surgery and prescriptions.
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 Gayle
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