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Very often, I've been able to talk my way out of these stupid charges. Maybe you can call back and insist that they remove it, tell them what a good customer you are, and go on and on. They can credit your account. I do this with the APR on my credit cards and if I happen to pay a bill late, I usually can get the charge removed. It's funny, because each time, they say this is the one and only time they can do it.
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