Donna, seems like you're having a heck of a time. It won't be long and you'll be able to get both lenses. I know it has to be so frustrating, most insurance companies are to some degree.
I use to have floaters too, well still do, but I don't notice them much at all anymore. Drove me nuts for a time. I didn't have any surgery, so don't know why they popped up, but at least I don't notice them now.
I will definitely keep you in my prayers.
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To every thing there is a season, and a time to every purpose under the heaven. ECCLESIASTES 3:1
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