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05-16-2007, 11:52 AM
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#1 |
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Donating 4WT 500 Club Member
Join Date: Sep 2006
Location: Tontitown, Arkansas
Posts: 2,475
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Tracking Down A Company ! HELP please
Earlier last month I placed an internet order for the first time with a company by the name of "Tack In The Box". It's a horse tack supply company and I paid for this order via credit card, etc.
I received a confirmation of my order to my email. Well, weeks had gone by so I sent an email to the company asking for the status of my order. All I received back via email was an automated reply advising that the company had a new owner and all orders are being handled as quickly as possible, etc. Well....I tried to do some research and find a phone # for this company. No such luck. Isn't this kinda odd that I can't find a phone number?? I searched the ladies name in my automated replied email and no success w/ this either. I have sent email's from the website itself in the "contact us" box everyday asking the status of my order - I receive nothing back. When I go into "my account" within their website to view my order it only says "pending". How can I track down this company in hopes to reach a live person? I am frustrated beyond belief and trust me, I will NEVER do business with this company again. I would love to cancel this order but not sure how to do this either? Can any of you suggest the best way to go about all this? Thanks!!
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~_/> , /\/\ ,,, Sheryl When I grow up I want to be a horse whisperer! |
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05-16-2007, 12:09 PM
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#2 |
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Donating 4WT 4000 Club Member
Join Date: Sep 2006
Location: Who cares!
Posts: 4,587
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Sheryl, phone your credit card company, and explain the situation to them, they might stop the transaction. Good luck!
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 Many people will walk in and out your life, but only true friends leave footprints!
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05-16-2007, 12:48 PM
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#3 |
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Moderator
Donating 4WT 13K Club Member 
Join Date: Sep 2006
Location: Kansas
Posts: 16,069
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That's what I was going to say, cancel the payment on your credit card. Or if it's already gone through on your credit card there is usually a phone number next to the charge.
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*´¨) ¸.•´¸.•*´¨) ¸.•*¨) (¸.•´ (¸.•` ¤ Diana Baker ✞ You and I are friends.......
Always remember that if you fall I will pick you up...... After I stop laughing!!! |
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05-16-2007, 02:23 PM
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#4 |
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Donating 4WT 4000 Club Member
Join Date: Feb 2007
Posts: 6,509
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Definitely let your bank know. This sounds like a scam and you want the BBB to know asap so others don't get scammed as well. I hope you can get your money back!
__________________
"Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover." ~MT |
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05-16-2007, 02:53 PM
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#5 |
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Donating 4WT 2000 Club Member
Join Date: Sep 2006
Location: South Texas
Posts: 4,907
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If you used American Express, they will credit you back and contact the company on your behalf. Good luck!!!!
__________________
 Marilyn If anyone would like a free Bible Study CD or book entitled "Searching for Truth", PM me with your mailing address and I'll send you one. "And you shall know the truth and the truth shall set you free." John 8:32
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05-16-2007, 03:59 PM
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#6 |
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Donating 4WT Yakker
Join Date: Apr 2007
Location: Oklahoma
Posts: 855
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If I have the right company here is the Who is information on the web site:
Registrant: Tack In the Box 2413 82nd Avenue Salem, OR 97301 US Domain Name: TACKINTHEBOX.COM Administrative Contact, Technical Contact: Holbo, Richard holbor@GGS.NET Gopher Gulch Software 11475 Hwy 66 Ashland, OR 97520 US (541) 482-7398 Also, Here is the phone number on the front page of the web site: Need Help? Call 1-800-456-8225 or E-mail |
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