question

[blowry]

Has anyone ever orderd from Pure Canine? I placed an order for petsilk shampoo, conditioner and leave in conditioner. I placed my order on the 15th of December. I received a confirmation of the order and the money has been taken from my account. I haven't received my product yet. I have e-mailed and, just tried calling them (got a voicemail...didn't leave a message) I did get an invoice# and a tracking#. I tried the tracking# on UPS but, it comes up and unknown tracking#. Does anyone know how these products are shipped so I can track it? I do realize that with Christmas it may take longer but, how long does it usually take to receive from them?

Thanks everyone!

Brenda

[DianaB]

Hmmmmm......I don't know. I've never ordered from them. If you ordered on the 15th I would give it a few more days. Ordering stuff right before Christmas can take a while. You might try calling UPS and see if they might help you with your tracking number.

[Mandy]

I would give it a few more days, mailservices are overloaded at this time of the year. I order my petsilk products locally, and recieve it the next day, ive never bought from that place.

[Janet]

I think I answered this on YT too. It hasn't been a week yet, so please be patient. She's probably just got a lot of orders and with the Christmas mailings and all. You should still probably get it in 5-10 days. She really is pretty fast and trustworthy. I've ordered the Petsilk products from her and she's excellent to do business with.

[blowry]

thanks everyone! I did post on YT too! I thought I would cover both forums...

thanks Janet!

[Janet]

You're welcome Brenda...I know when I order from someone new, I get a little nervous sometimes. But with Pure Canine, you don't need to be. Have you tried the Pet Silk products before? I love them. Probably about once or twice every couple of months I use it too. Makes my hair soooo soft.