Verizon

[donna1990]

I have had so many problems with Verizon, my bill is different every month, I call and talk to 5 different people that can't understand the billing. I spend hours on the phone and get different answers. I check my bill online and it is different than the one I recieved in them mail. Our local paper has been so critical of Verizon for 4 months and there are still no improvements.
This is the best story, the bill is in my husbands name but I am the only one that calls them, they know after 2 years that I am Donna, have the account number and his ss number, so when I called last week about my bill going from $140 to $200, got transferred to 5 different people that could not help me, then one tells me that I am not authorized to access the account, and she asked me 5 times that for every friend I referred to Verizon, they would give me $100. Said to her, "Do you not understand that with all of the problems that I have had with your company that I would refer you to anyone?"
So I had a problem last month with the billing so I was told that I would get the Movie channels free for a month. Get the bill this month and they charged me $14.50, -$7.50, +7.50.
Go figure.

[Janet]

I've not heard one good thing about Verizon around here. No one wants it anymore. I hope when your contract is up you can switch to a better service.

[Marilyn]

No one seems to care anymore. It's just a job, and we are a bother if we call them. They want us to just pay the bill and shut up.

Hope you can find a better service.

[HALEY]

donna i'm having the same problems with Verizon and comcast, been on the phone with them for hours, comcast is the worst but they credited me over 40.00 which was there fault, they tell you if you switch to digital it will be the same price as basic, that was bull! but i finally got my bill back down to 45.00 a month again.
Now with Verizon, oh,,, i'm trying to get a new contract minus my husband phone cause he has a company phone now and he never uses the other one so why should i pay an extra 45.00 a month, so my contract is not up until aug4th, and they said if i break the contract there going to charge me 175.00 i told them i'm not breaking it, i need a new phone and i just want to drop Mikes phone. oh boy what a pain in the butt. i gave up on them until aug. just dealing with my phone is a pain, Micah got a hold of it and dropped it in the dogs water bowel now it only stays charged for about 3 hours and its dead again, but still working i just have to carry a charger everywhere with me now...

[donna1990]

Originally Posted by HALEY

donna i'm having the same problems with Verizon and comcast, been on the phone with them for hours, comcast is the worst but they credited me over 40.00 which was there fault, they tell you if you switch to digital it will be the same price as basic, that was bull! but i finally got my bill back down to 45.00 a month again.
Now with Verizon, oh,,, i'm trying to get a new contract minus my husband phone cause he has a company phone now and he never uses the other one so why should i pay an extra 45.00 a month, so my contract is not up until aug4th, and they said if i break the contract there going to charge me 175.00 i told them i'm not breaking it, i need a new phone and i just want to drop Mikes phone. oh boy what a pain in the butt. i gave up on them until aug. just dealing with my phone is a pain, Micah got a hold of it and dropped it in the dogs water bowel now it only stays charged for about 3 hours and its dead again, but still working i just have to carry a charger everywhere with me now...

Same thing happened to me, I had to pay the $175. We switched to ATT and have had no problems.
If I cancel my Verizon combo I will NOT pay the fee, and they can't make me, don't care if they turn it over to the credit bureau, I am sure anyone would disregard it with the reputation they have.
I am so sick of fighting with everyone and everything, yes, no one cares about their jobs or are not trained.

[HALEY]

Originally Posted by donna1990

Same thing happened to me, I had to pay the $175. We switched to ATT and have had no problems.
If I cancel my Verizon combo I will NOT pay the fee, and they can't make me, don't care if they turn it over to the credit bureau, I am sure anyone would disregard it with the reputation they have.
I am so sick of fighting with everyone and everything, yes, no one cares about their jobs or are not trained.

And them people are very rude on the phone! I hate dealing with them.

[goofywife]

Just this week, I decided that I didn't care anymore if some of these people thought I was a b.... I was getting tired of it and they were going to fix it. (the it being several problems with different companies)

Originally Posted by donna1990

I am so sick of fighting with everyone and everything, yes, no one cares about their jobs or are not trained.