Lost all my pics

[Taurus Babe]

Thanks for everyone's responses.

So I sent my BF in the Mac store today to be the tough guy and get things taken care of. They tried to give him the run around, and tried every tactic to get him to give up but he was persistent. Then they told him that the person who worked on the computer was supposed to ask me if I wanted a file recovery. Well no one EVER called me, or asked me anything.
Now they say they've sent the hard drive off, and there is no way we are getting it back. I can tell you, I'm soo mad, my blood is boiling, this wasn't our fault, and I feel so duped. I feel like they could get it back if they wanted to, sure they may have to bust ass to hunt it down, but should I suffer cause of their screw up? I don't know what I'm going to do, but we were told they manager will call us. Should I call back everyday? I don't want to take no for an answer. What do ya'll suggest?

[judy]

Dear TB,

OH NO!!! If this was me, I would be calling their corporate headquarters and finding somebody there to deal with customer service. If you don't get satisfaction, which is not really likely, you might mention a lawyer. They did not ask you if you want recovery.

I would definitely call them every single day, and call the place where they sent it.
I would track it down, and call the supervisor of that department, every day.

Where is it? Seriously, if it's only a few hours drive away, and you really want your pix, it might pay to drive over and get it back.

I'm relentless! But, I usually get what I want. Most of the people you will speak to could care less. Don't let it bother you. Keep your eye on the prize - your pictures.

I'm so sorry this happened to you. You really want your pictures. I hope you get them back.

Judy

[judy]

That website I posted was not the one. Here it is. (I hope)

http://www.yugster.com/maxtor-onetou...harddrive.aspx

[Taurus Babe]

Originally Posted by judy

Dear TB,

OH NO!!! If this was me, I would be calling their corporate headquarters and finding somebody there to deal with customer service. If you don't get satisfaction, which is not really likely, you might mention a lawyer. They did not ask you if you want recovery.

I would definitely call them every single day, and call the place where they sent it.
I would track it down, and call the supervisor of that department, every day.

Where is it? Seriously, if it's only a few hours drive away, and you really want your pix, it might pay to drive over and get it back.

I'm relentless! But, I usually get what I want. Most of the people you will speak to could care less. Don't let it bother you. Keep your eye on the prize - your pictures.

I'm so sorry this happened to you. You really want your pictures. I hope you get them back.

Judy

Thanks, you got me pumped up!

[judy]

Go for it!!!

[pope1982]

That really sucks, I was just saying how attached I am to my pictures in another thread..

It happened to me once a few years back, that is why I have to agree with Tink on photobucket I make myself upload and edit them as soon as the day is over, then I save them in my photobucket. Videos go both places, youtube and photobucket!