Old dogs and new tricks

[Tink]

I've been simply overwhelmed with the many things I've been having to learn for my new job. I'm learning the basic teller work, learning to sell CDs and checking accounts, am calling customers to let them know about different sales and promotions, am vault custodian, am learning all the different computer programs and forms we have to use, etc. The bank manager has totally taken me under his wing and is personally training me and I have to admit he's been very patient, helpful and kind. He is very encouraging and went so far as to announce at a meeting of HIS peers how excited he is with my progress so far.

I, on the other hand, have always been a very impatient person, and I tend to get really frustrated with my own mistakes and imperfections. I know that once I've learned all I need to know for this job that I will seriously enjoy it. It's this process of learning it all that gets my goat. I am seriously my own worst critic! I can't help but feel I'm only one more mistake away from losing my job.

In a week we will be getting at least one, if not 2 new tellers. Since my official title is "teller supervisor" I will be expected to help train them and to keep an eye on what they're doing along with my other work. I can't help but feel the pressure is on for me to perfect my own work so I can set a right example for the new tellers when they come in.

So who has ideas on how to knock off the self-defeating attitude? I really have to ease up or I'm just making things harder than they should be. I know I'm doing my best and since my manager is satisfied with things, I should be too; yet I find it so hard to "relax and just breathe" like he tells me to. Any help would seriously be appreciated. It's stupid to defeat myself and sometimes I feel that's exactly what I'm doing.

[DianaB]

Take a deep breath and know that you're doing your best. That's all that's expected of you and that's all that you can give. When you are training your new tellers just remember how patiently your manager trained you and pass that along. (Deep breaths are very relaxing so during tense times just close your eyes and take a few deep breaths.)

[khardy57]

Originally Posted by DianaB

Take a deep breath and know that you're doing your best. That's all that's expected of you and that's all that you can give. When you are training your new tellers just remember how patiently your manager trained you and pass that along. (Deep breaths are very relaxing so during tense times just close your eyes and take a few deep breaths.)

Excellent advice! I've always liked to have the person training me remember how it felt when they were learning.