Verizon

[donna1990]

I have had so many problems with Verizon, my bill is different every month, I call and talk to 5 different people that can't understand the billing. I spend hours on the phone and get different answers. I check my bill online and it is different than the one I recieved in them mail. Our local paper has been so critical of Verizon for 4 months and there are still no improvements.
This is the best story, the bill is in my husbands name but I am the only one that calls them, they know after 2 years that I am Donna, have the account number and his ss number, so when I called last week about my bill going from $140 to $200, got transferred to 5 different people that could not help me, then one tells me that I am not authorized to access the account, and she asked me 5 times that for every friend I referred to Verizon, they would give me $100. Said to her, "Do you not understand that with all of the problems that I have had with your company that I would refer you to anyone?"
So I had a problem last month with the billing so I was told that I would get the Movie channels free for a month. Get the bill this month and they charged me $14.50, -$7.50, +7.50.
Go figure.