Laptop is Fixed!!

[Janet]

My son is so happy, it's been a week and his laptop is fixed and home now. They said they removed two viruses and there were 2 'spy' somethings on it. They also (without our approval) removed the Norton anti virus and put on something else that is suppose to be way better. They said that Norton lets too many things slip through.

Is this true? I've had Norton ever since I've had a computer online and have only had one virus that I can remember and that was when I first started learning about computers. What other antivirus programs do you all use? I'll have to find out what they put on his computer..I can't remember right now. But it only cost $35. I thought it would be a whole more than that!!!