03-22-2008, 07:55 AM | #1 |
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The verdict's in on my DSL problems!
The Centurytel tech just left here. He said the problem was completely their fault as the card they had installed for me at their server was "bad" and there was no way it could have worked up to it's intended capacity. I told him about having asked for a refund and he said he thought I should get one. From what the email from them said, their decision will be based on HIS report, so it doesn't look like they'll be able to fight giving me one... it's just a matter of how much.
He gave me a new modem, installed and set it up for me... and said they will have to upgrade the card and settings on Monday to get me up to the 1500 I'm supposed to have. For the weekend he's got me up to 320... so that's some improvement at least. So things are looking up!
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