Trash service.. or lack of

[Shada]

For the 4th week in a row my trash did not get picked up. First week I thought maybe I didn't get it out early enough.. 2nd week I called, left a message.. 3rd week I called and talked to the wife, she was very nice and felt bad about it, told me their regular driver was off on sick leave.

Ok. I am a nice person, didn't have a hissy fit.. told them no problem, actually found out they also have a 'pay by bag' service, signed up for that. I pay $61.00 every 3 months for service. Rarely have more than one bag per week, many weeks I have no trash to put out since I recycle, which really cuts down on trash. So i figure I pay around $10.00 per bag at the $61.00 rate. Changing to the pay by bag service, I will be paying around $4.00 a bag total. Yearly savings of $164.00. Very happy with that!!! Will be starting the new service May 1st.

But today, 4th week on old service, no pick up once again!!
I made another phone call. Again, they were very nice, so sorry... where again do I live??? I have used their service for 22 years, 8 years at this address!!

So I asked them kindly, will I get a credit for the month of service I paid for, and never received? Her answer? Well, we will pick up all the trash I have accumulated over the past month.. so basically no. I am not happy.
I don't want to change carriers, I have been happy with them until this past month.

I really think though, that they should extend me another month of service. After all, I paid for it, they are the ones who messed up.