If you live in VICTORIA, TX

[Kimberley]

This did not happen to me but this e-mail was forwarded to me...

Please pass this to everyone you know:


This is my dealings with the store Foster Creek Station off Crestwood on 9/27/06. My mom bought me a pair of Yellow Box shoes on 9/16/06 and put them on her credit card and they didn't fit me, so I went today to exchange them for the right size. When Mom bought the shoes the store manager informed her that she could not get a refund only a store credit and we were fine with that. As I was looking for my size she informed me she only has a 10 day exchange policy & I said okay so I'm a day late. She said yes you are and we are not taking these back or exchanging them. I said can you work with me its just one day? She said no, I explained my only day to shop is usually on Sundays or Saturdays and they are closed on Sundays. She said your mother & friend were informed of our policy. So I called my mom and she said the store manager stressed the fact that she couldn't get a refund but never said one word about the 10 day thing. I told her that the lady told me she would not take them back. So I called my mom's friend and she called & she got pissy with her so I told the lady just remember word of mouth is the best advertisement. The store manager got upset & told me I have no right to bad mouth her store when we couldn't read a return policy.

So I'm just spreading the word to be careful if you are going to shop here, if you need to exchange things. I am now stuck with shoes that don't fit and can't do anything about it because of one day. Needless to say my mom's friend had ordered a purse and she canceled her order and that didn't go over well with the store manager. Its one thing to follow policy but legally if you are closed on Sundays "I would still have 2 more days to exchange them” Well they lost my business and my moms & her friend.


What the store manager doesn't understand is word of mouth is good or bad advertisement and I have a big mouth. You don't treat customers badly if you want to stay in business. She could have made an exception for one day.

Wal-mart wouldn't have treated me that way or Dillards.