Determination

[Tink]

Dear Ms. -------------,
>
> Thank you for your recent email
>
> I understand these types of situations can be frustrating. Please accept an apology for the inconveniences you may have experienced related to this matter.
>
> I have forward your request of out of service credit to my support department that will issue the credit after the report comes back from the technician
>
> If, you have any other questions regarding your Internet, Telephone or Communications services, please contact our CenturyTel Service department at 1.800.201.4099 and a representative will be able to assist you.
>
> We value your business
> Alice
> CenturyTel Customer Service !
>
> To understand where we can improve and how satisfied you are, please give us your input. A five-question survey will take about five minutes of your time. Your responses will be kept confidential and will only be used to assist us in providing you with the best CenturyTel experience.
>
> Take our Customer Service Online Survey at http://interapp.centurytel.com/custs...ketid=01023871

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I think I'll hold off on their survey to see what they do about this lol