If you live in VICTORIA, TX

[Kimberley]

This did not happen to me but this e-mail was forwarded to me...

Please pass this to everyone you know:


This is my dealings with the store Foster Creek Station off Crestwood on 9/27/06. My mom bought me a pair of Yellow Box shoes on 9/16/06 and put them on her credit card and they didn't fit me, so I went today to exchange them for the right size. When Mom bought the shoes the store manager informed her that she could not get a refund only a store credit and we were fine with that. As I was looking for my size she informed me she only has a 10 day exchange policy & I said okay so I'm a day late. She said yes you are and we are not taking these back or exchanging them. I said can you work with me its just one day? She said no, I explained my only day to shop is usually on Sundays or Saturdays and they are closed on Sundays. She said your mother & friend were informed of our policy. So I called my mom and she said the store manager stressed the fact that she couldn't get a refund but never said one word about the 10 day thing. I told her that the lady told me she would not take them back. So I called my mom's friend and she called & she got pissy with her so I told the lady just remember word of mouth is the best advertisement. The store manager got upset & told me I have no right to bad mouth her store when we couldn't read a return policy.

So I'm just spreading the word to be careful if you are going to shop here, if you need to exchange things. I am now stuck with shoes that don't fit and can't do anything about it because of one day. Needless to say my mom's friend had ordered a purse and she canceled her order and that didn't go over well with the store manager. Its one thing to follow policy but legally if you are closed on Sundays "I would still have 2 more days to exchange them” Well they lost my business and my moms & her friend.


What the store manager doesn't understand is word of mouth is good or bad advertisement and I have a big mouth. You don't treat customers badly if you want to stay in business. She could have made an exception for one day.

Wal-mart wouldn't have treated me that way or Dillards.

[Necee419]

I think the store is being extremely petty and unreasonable. What is the big deal to exchange the shoes? It's not like they are losing any money, the customer already paid for the shoes. Exchanging them would cost the store nothing. It is not good business practice to alienate your customers. If they had any good sense at all, they would exchange the shoes and apologize for any inconvenience they have caused the customer. They deserve any negative publicity they get and if I lived in that area, I would never shop there again.

[magnolia]

I agree with something said in the email - if a store is closed for business, then a day needs to be added when counting up the 10 days exchange rule. In the business world (whether it's retail, medical, etc.), deadlines are based on "business days" (or hours of operation). If a retail store is open 7 days/week, then that's easy to figure. If a retail store closes one day, then when counting up 10 days, you SKIP the day closed and count the next!!! Geesh!! I HATE math and that's not a complicated thing to figure - even for me!!! And she's right - word of mouth is the best (or worst) in advertising.

[Janet]

Sure doesn't sound like these people know anything about customer service. It's a simple thing really....do unto others as..... Morons!!!

[Kimberley]

Originally Posted by Janet

Sure doesn't sound like these people know anything about customer service. It's a simple thing really....do unto others as..... Morons!!!