I'm soooo frustrated!!!

[gja1000]

Originally Posted by Marilyn

I thought it was strange, they said they use a hand held device to scan the truck, they don't even touch it. The device picks up any problems. If it doen't pickup a problem, there is nothing that they can do.

We may be getting a little too high tech here.

I don't doubt that one bit! I have OnStar in my car and every month I get a diagnostic report via email that tells me if I have any problems with any of the systems (brakes, transmission, cooling, etc) in my car. It tells me how much oil life I have left and how many miles were on the car when the diagnostics were run - sooooooo, there has to be a monitoring system in place to allow OnStar to run those diagnostics from a satelite!!!

[Marilyn]

Originally Posted by gja1000

I don't doubt that one bit! I have OnStar in my car and every month I get a diagnostic report via email that tells me if I have any problems with any of the systems (brakes, transmission, cooling, etc) in my car. It tells me how much oil life I have left and how many miles were on the car when the diagnostics were run - sooooooo, there has to be a monitoring system in place to allow OnStar to run those diagnostics from a satelite!!!

My truck has OnStar, too, Gayle. I get the same report. Something isn't it!! I got a nail in a tire, and the pressure got a little lower than normal. You couldn't even tell it to look at the tire. I got a message on my dash showing it was low and which tire it was. Amazing.

They fixed the AC on the truck today. We'll see how it performs over time, since the problem was intermittent. Last night I noticed that the automatic lock was not working on the front passenger side door. I told them about that this morning, but they forgot to fix it. The actuator needs to be replaced. I have to take it back in on Monday. Oh, well, such is life. At least we are making progress.

[DianaB]

I'm glad to hear that your air conditioner got fixed!!! Hopefully, everything will be all good as new soon!!

[Marilyn]

Originally Posted by DianaB

I'm glad to hear that your air conditioner got fixed!!! Hopefully, everything will be all good as new soon!!

I sure hope so, Diana. One of the ladies I work with lives in the town where we work and where I'm having the repairs done, and she drives 25 miles to the town where I live to get her work done. She doesn't trust the people at the dealership I'm using. It's just very convenient though. They are frustrating, thus the reason for this thread, but I go there on my way to work in the morning, they shuttle me down the street to my office and when the work is done come and pick me up. The work so far has been under the extended warranty.

I have to say they are treating me much better now. Rather than get upset and blow my stack, I'm just being firm and letting them know what my expectations are. The service manager is making them jump now. It may all be show, but at least the work is getting done, eventually. If they had just remembered to fix the automatic door lock. LOL