Tracking Down A Company ! HELP please

[rivermom]

Earlier last month I placed an internet order for the first time with a company by the name of "Tack In The Box". It's a horse tack supply company and I paid for this order via credit card, etc.

I received a confirmation of my order to my email.

Well, weeks had gone by so I sent an email to the company asking for the status of my order. All I received back via email was an automated reply advising that the company had a new owner and all orders are being handled as quickly as possible, etc.

Well....I tried to do some research and find a phone # for this company. No such luck. Isn't this kinda odd that I can't find a phone number??

I searched the ladies name in my automated replied email and no success w/ this either.

I have sent email's from the website itself in the "contact us" box everyday asking the status of my order - I receive nothing back.

When I go into "my account" within their website to view my order it only says "pending".

How can I track down this company in hopes to reach a live person?

I am frustrated beyond belief and trust me, I will NEVER do business with this company again.

I would love to cancel this order but not sure how to do this either?

Can any of you suggest the best way to go about all this?

Thanks!!

[Mandy]

Sheryl, phone your credit card company, and explain the situation to them, they might stop the transaction. Good luck!

[DianaB]

That's what I was going to say, cancel the payment on your credit card. Or if it's already gone through on your credit card there is usually a phone number next to the charge.

[AngieDoogles]

Definitely let your bank know. This sounds like a scam and you want the BBB to know asap so others don't get scammed as well. I hope you can get your money back!

[Marilyn]

If you used American Express, they will credit you back and contact the company on your behalf. Good luck!!!!

[goofywife]

If I have the right company here is the Who is information on the web site:

Registrant:
Tack In the Box
2413 82nd Avenue
Salem, OR 97301
US

Domain Name: TACKINTHEBOX.COM

Administrative Contact, Technical Contact:
Holbo, Richard holbor@GGS.NET
Gopher Gulch Software
11475 Hwy 66
Ashland, OR 97520
US
(541) 482-7398

Also, Here is the phone number on the front page of the web site:
Need Help? Call 1-800-456-8225
or E-mail

[Gina]

Sheryl do as some suggest asap call the credit card company and explain what happen , you should be protected for this. Good luck let us know what happens.

[highlans]

A friend had a problem with a company that would not get back to him so he set up his computor to send an email to them every 10 secs ( not sure how you do that ) but they soon got back to him. Good luck.

[rivermom]

Thank you everyone! The 800# is one I called awhile back. It's on the page that redirects you to the new company page. It's of course out of service, ugh!!

The info you gave about the Technical Contact I tried calling w/ no answer. But I will try again.

It's frustrating, very frustrating.

Thanks again everyone!!

[Mandy]

Dont give up, keep calling them till you get to talk to someone. Dont wait too long either, coz i think you get a certain amount of time to cancel something. Please keep us posted.