^&#@!%*%$ Computer!!!!!!!

[DianaB]

Well, I'm back to tell you that I didn't get the problem solved so today I'm probably going to be on the phone all day with Dell. First I'm going to try and save my pictures and then I'm calling them. I'm on Glen's computer now because I'm afraid to be on mine any more than I have to. I'm so fustrated.

[Lindsey]

I use AVG and haven't had any problems... we use AVG on all of our work computers too. Which web browser do you use Diana? Internet Explorer can be terrible for pop-ups but I've found the pop-up blocker on Firefox is wayyyy better! Of course it won't FIX the problem, but will make using your computer a little more bearable in the meantime.

[DianaB]

I don't know what web browser I use. It's probably Internet explorer but I don't have any problem with pop-ups, but when you get a trojan it just pops up anyway. You can hardly do anything without it popping up and it looks like something you need to click on to get it taken care of, which actually ends up making things worse. I hope nobody else gets this thing. I hate it!!!!1

[Janet]

I hope you get it fixed soon Diana. Viruses are such a pain in the 'you know where.' Even though it's going to be quite some time....I think the next computer I get will be a Mac. Hope you get someone who speaks English with Dell.

[DianaB]

With us paying for a gold package I think I'm guaranteed that I'll speak to an American. I'm getting ready to call so we'll see.

[judy]

Isn't Dell good for customer service? I have always heard that, anyway. Maybe all you need is tech support. They are usually better than customer service

I did speak to 3 different Indian customer service reps between yesterday and today, from 2 different companies. Two were excellent. One didn't get my question, but I think it was more that she was too young and inexperienced, than a language issue.

[DianaB]

I called yesterday and got a very friendly and helpful young man. He had me up and going in no time. I even had a few other questions and he checked everything out and fixed what needed fixed. This morning I sent an e-mail with another question and he called back and did some more things to my computer. I just love it when they can take control of your computer instead of trying to lead you through the steps. The mouse just floats over the screen and clicks and just does everything!! Anyway, I'm up and running........and I highly recommend to anyone getting a computer to get the Dell Gold Package. It costs but it's definitely worth it!!!1