^&#@!%*%$ Computer!!!!!!!

[Janet]

I hope you get it fixed soon Diana. Viruses are such a pain in the 'you know where.' Even though it's going to be quite some time....I think the next computer I get will be a Mac. Hope you get someone who speaks English with Dell.

[DianaB]

With us paying for a gold package I think I'm guaranteed that I'll speak to an American. I'm getting ready to call so we'll see.

[judy]

Isn't Dell good for customer service? I have always heard that, anyway. Maybe all you need is tech support. They are usually better than customer service

I did speak to 3 different Indian customer service reps between yesterday and today, from 2 different companies. Two were excellent. One didn't get my question, but I think it was more that she was too young and inexperienced, than a language issue.

[DianaB]

I called yesterday and got a very friendly and helpful young man. He had me up and going in no time. I even had a few other questions and he checked everything out and fixed what needed fixed. This morning I sent an e-mail with another question and he called back and did some more things to my computer. I just love it when they can take control of your computer instead of trying to lead you through the steps. The mouse just floats over the screen and clicks and just does everything!! Anyway, I'm up and running........and I highly recommend to anyone getting a computer to get the Dell Gold Package. It costs but it's definitely worth it!!!1

[judy]

Isn't that the best when they do that remote thing? Is that what the gold package is? Toshiba doesn't do that.

I'm so glad your computer is running well!

[DianaB]

The Gold package is something that guarantees you better tech support. My laptop is actually rated for small businesses so it's for businesses to get their computers fixed quickly. You get to talk to an American and there's no waiting to talk to someone. We've even had them send someone over to replace a hard drive without it costing us a cent. I'm not sure what else it covers. I've called them for all my questions.....even to help set up my printer (which is Dell too).

[Janet]

That is great Diana. I'm so glad you're back up and running and had such a positive experince with Dell. They do have great customer service and this just proves it. The only thing is, in my opinion....every company should have this kind of service for their products and you shouldn't have to pay for it.