Computer crashed

[judy]

This is the 4th time in the past year! I us3ed to worry about losing my documents,
emails I saved, etc. Now, I just don't care that much.

I spent several hours yesterday setting it up again. This time, I am minimizing programs and what I am saving. I had never really sorted everything out from the last time I set it up again. This time, I did not have as much backed up, so actually, it is easier to keep track of.

I am going to get an external hard drive for automatic back ups though. I am really tired of going through this.

Toshiba charged me $35 for phone tech support!!! I am out of warranty, but I think that is just awful that they charge anything.

[paula1961]

Oh Judy not again!! I hope you get it back the way you want it!

Toshiba actually charged for tech support? That is ridiculous! That should be a free service for buying their product!!

[gja1000]

Oh Judy, that's just the PITS! It is so discouraging when I think about the poor quality of things nowadays. It just doesn't seem right!

I hope everything gets fixed quickly!

[Janet]

Judy...that's Toshiba for you. We went through so much with them on our TV and I swear I will never by another Toshiba product or shop at hh gregg where we bought it. Neither had good customer service so they can just kiss my business goodbye forever.

I did get a Seagate external hard drive. I don't want to lose anything anymore.

[judy]

Originally Posted by Janet

Judy...that's Toshiba for you. We went through so much with them on our TV and I swear I will never by another Toshiba product or shop at hh gregg where we bought it. Neither had good customer service so they can just kiss my business goodbye forever.

I did get a Seagate external hard drive. I don't want to lose anything anymore.

I remember your TV problems with Toshiba! They did replace my hard drive twice, so that was good, but this charge for tech support is disgraceful! I had a slight problem with my gps, which is about 3 years old, and they worked it out for me by email. I am going to write to Garmin and praise their customer service!

Anyway....which external drive do you have? I have heard that Seagate is the best, but which model?

[gja1000]

So, is the computer running OK now? I agree that charging for customer service is the PITTS!

My sil is a computer geek, but occasionally he can't figure something out and what he does when he is stuck is google the problem. Through google you can usually find some sort of computer geek () message board and someone on the board will help you solve the problem.

I used that strategy also when setting up one of my new Macs, even though I had free tech service, the message board was a quick and easy way to get help. We also used that strategy when I had a glitch in my iphone while trying to update it to the new OS. You can also learn lots of things you'd never know from those message boards. I bet there are some boards exclusively for Toshiba laptops.

[DianaB]

Sorry that you're still having computer problems. That's so fustrating!!! As I've said before.....my computer is a Dell and we bought a gold package (it's actually a small business package) and we have excellent tech support. I've called them several times to help with things. I would definitely go back to Dell again.

I can't believe that Toshiba would charge you for tech support. That's irritating!!! I hope that you're able to get everything straightened out. Good luck!!