Help For Automated Calls

[Janet]

Oh I'm glad we have the cell phones, but trying to get through to some businesses and Insurance company's is horrible. Would be much faster to speak with a person, but I guess they don't want to pay someone to answer the phone.

[gja1000]

So true, Janet. I spend half my life on hold for doctors, insurance Medicare or pharmacies. What really bothers me is trying to talk to the clinical staff at Garys doctors. I call and ALWAYS have to leave a message and they have to call me back, usually hours later. If I miss that call because , God forbid, I am WORKING, then we have to play the phone tag again. Its like I have to abide by their constraints but they do not have to abide by mine. We have one doctors office where a triage nurse answers the phone and talks to you about your need. If she can't help she transfers you on where you might have to leave a message, but if no one calls me back or I miss the call then I can always call the triage nurse back. It feels much better knowing you can always talk to a nurse.

I really hate the automated system when I get cut off and have to go through it again. I can't tell you how many times this has happened to mein the past few years. It is so frustrating.

[DianaB]

Gayle, I can see where you would be fustrated with call backs with as many doctors as you talk to.

I'm with you, Linda. I don't care for cell phones. I do see that they are convenient at times but mostly they are not. Every conversation I have with someone is interrupted by a phone call or text......Or when the grandkids are around they have a phone growing out of one arm......either phoning, texting, or playing games. There is NO one-on-one time anymore.

Ok.....I'm stepping off of my soap box now!!

[Janet]

We do have a rule that when we are out as a family our phones are left at home, off or on vibrate. Whenever we had Thankgiving or Christmas at my Mom's, my younger brother's 2 adult kids were on their phones constantly texting. So rude. Someone would say something to them and they would say "hold on a minute" so they could finish texting. Really made me angry, so that's why we have rules.

[DianaB]

I know. Last Christmas I got tired of the girls having theirs out so I took them from them and put them in the kitchen window while they were here. The only one that was upset over it was Kera but she lived through it!!