Determination

Tink · 03-20-2008, 11:20 AM

I emailed my ISP explaining the issue, and the fact that not only is this very poor business, but it cost me a job! I told them I want a refund for the difference between what I paid to have and what I'd actually gotten... which is considerably less...
According to the site that tested my DSL, mine is 68% less than it should be. So I suggested a 68% refund. LOL I told them there's no excuse for this since it's a simple matter of them testing each new hookup as it's done which takes about 2 minutes. It should be interesting to see what kind of response I get.

katcarasella · 03-20-2008, 01:34 PM

Good for you Tink!! The squeeky wheel gets the oil.

Tink · 03-20-2008, 02:13 PM

complaint department.jpg I just hope it's not like this...

katcarasella · 03-20-2008, 02:19 PM

Quote:

Originally Posted by Tink

Attachment 2764 I just hope it's not like this...

I can always count on you to make me laugh Tink.
You must be a scream at parties.

Tink · 03-21-2008, 08:05 AM

Dear Ms. -------------,
>
> Thank you for your recent email
>
> I understand these types of situations can be frustrating. Please accept an apology for the inconveniences you may have experienced related to this matter.
>
> I have forward your request of out of service credit to my support department that will issue the credit after the report comes back from the technician
>
> If, you have any other questions regarding your Internet, Telephone or Communications services, please contact our CenturyTel Service department at 1.800.201.4099 and a representative will be able to assist you.
>
> We value your business
> Alice
> CenturyTel Customer Service !
>
> To understand where we can improve and how satisfied you are, please give us your input. A five-question survey will take about five minutes of your time. Your responses will be kept confidential and will only be used to assist us in providing you with the best CenturyTel experience.
>
> Take our Customer Service Online Survey at http://interapp.centurytel.com/custs...ketid=01023871

-----------------------------------------------------------------------------------------------------

I think I'll hold off on their survey to see what they do about this lol

DianaB · 03-21-2008, 08:14 AM

Well, they certainly got back to you pretty quickly. Now we'll see if they get your refund to you as quickly. I hope that you get a pretty sizeable refund back. Good luck!!

katcarasella · 03-21-2008, 01:40 PM

Tink, If you don't get a sizeable refund quickly, we could all take that
Customer Service Online Survey. Let us know if you want us to put our 2 cents in. LOL

Tink · 03-21-2008, 01:53 PM

I'd be happy if they just credit me on my future dsl/phone bills. Considering this has been going on for about 33 months, (The length of time I've lived here) even $25 -$30 a month credit over that time would be decent... and would make it like I'd been paying for the lower level of speed (which I have been getting) for that time.

Naturally I can only fight for my own rights, but when I went to the site to check my speed I saw a long list of Centurytel results that were VERY bad... They had 3 pages of them and ranked them according to the speed... mine was on the bottom half of the 3rd page, so I can honestly say it was SLOW. Seems they're ripping a lot of people off and the results were nationwide, so can't be blamed to the old wiring or whatever in my area.

Centurytel has a very desirable cell phone program that I'd like to add to my service IF they do right by me on this now. The package I'd like requires a $200 deposit but comes with 2 phones, and no roaming... dh and I could spend as much time on the phones as we like with no extra cost, etc. Since I assume their first offer won't be their best one, I'm thinking I might ask them to waive that deposit for me and sign me up besides what refund credit they might offer me.

Can't hurt to ask, right?

03-20-2008, 11:20 AM	#1
Tink Donating 4WT 2000 Club Member Join Date: Sep 2006 Location: Rural Wisconsin Posts: 3,707	I emailed my ISP explaining the issue, and the fact that not only is this very poor business, but it cost me a job! I told them I want a refund for the difference between what I paid to have and what I'd actually gotten... which is considerably less... According to the site that tested my DSL, mine is 68% less than it should be. So I suggested a 68% refund. LOL I told them there's no excuse for this since it's a simple matter of them testing each new hookup as it's done which takes about 2 minutes. It should be interesting to see what kind of response I get. __________________ 'A simple way to take measure of a country is to look at how many want in.. And how many want out.' England 's Prime Minister Tony Blair'

03-20-2008, 01:34 PM	#2
katcarasella KAT'S KRAZY KORNER Donating Member Join Date: Jan 2008 Location: Chicago Posts: 3,031	Good for you Tink!! The squeeky wheel gets the oil. __________________ A friend accepts us as we are yet helps us to be what we should. Kat

03-20-2008, 02:13 PM	#3
Tink Donating 4WT 2000 Club Member Join Date: Sep 2006 Location: Rural Wisconsin Posts: 3,707	complaint department.jpg I just hope it's not like this... __________________ 'A simple way to take measure of a country is to look at how many want in.. And how many want out.' England 's Prime Minister Tony Blair'

03-21-2008, 08:05 AM	#5
Tink Donating 4WT 2000 Club Member Join Date: Sep 2006 Location: Rural Wisconsin Posts: 3,707	I got a response from Centurytel Dear Ms. -------------, > > Thank you for your recent email > > I understand these types of situations can be frustrating. Please accept an apology for the inconveniences you may have experienced related to this matter. > > I have forward your request of out of service credit to my support department that will issue the credit after the report comes back from the technician > > If, you have any other questions regarding your Internet, Telephone or Communications services, please contact our CenturyTel Service department at 1.800.201.4099 and a representative will be able to assist you. > > We value your business > Alice > CenturyTel Customer Service ! > > To understand where we can improve and how satisfied you are, please give us your input. A five-question survey will take about five minutes of your time. Your responses will be kept confidential and will only be used to assist us in providing you with the best CenturyTel experience. > > Take our Customer Service Online Survey at http://interapp.centurytel.com/custs...ketid=01023871 ----------------------------------------------------------------------------------------------------- I think I'll hold off on their survey to see what they do about this lol __________________ 'A simple way to take measure of a country is to look at how many want in.. And how many want out.' England 's Prime Minister Tony Blair'

03-21-2008, 08:14 AM	#6
DianaB Moderator Donating 4WT 13K Club Member Join Date: Sep 2006 Location: Kansas Posts: 16,069	Well, they certainly got back to you pretty quickly. Now we'll see if they get your refund to you as quickly. I hope that you get a pretty sizeable refund back. Good luck!! __________________ ´¨) ¸.•´¸.•´¨) ¸.•*¨) (¸.•´ (¸.•` ¤ Diana Baker ✞ You and I are friends....... Always remember that if you fall I will pick you up...... After I stop laughing!!!

03-21-2008, 01:40 PM	#7
katcarasella KAT'S KRAZY KORNER Donating Member Join Date: Jan 2008 Location: Chicago Posts: 3,031	Tink, If you don't get a sizeable refund quickly, we could all take that Customer Service Online Survey. Let us know if you want us to put our 2 cents in. LOL __________________ A friend accepts us as we are yet helps us to be what we should. Kat

03-21-2008, 01:53 PM	#8
Tink Donating 4WT 2000 Club Member Join Date: Sep 2006 Location: Rural Wisconsin Posts: 3,707	I'd be happy if they just credit me on my future dsl/phone bills. Considering this has been going on for about 33 months, (The length of time I've lived here) even $25 -$30 a month credit over that time would be decent... and would make it like I'd been paying for the lower level of speed (which I have been getting) for that time. Naturally I can only fight for my own rights, but when I went to the site to check my speed I saw a long list of Centurytel results that were VERY bad... They had 3 pages of them and ranked them according to the speed... mine was on the bottom half of the 3rd page, so I can honestly say it was SLOW. Seems they're ripping a lot of people off and the results were nationwide, so can't be blamed to the old wiring or whatever in my area. Centurytel has a very desirable cell phone program that I'd like to add to my service IF they do right by me on this now. The package I'd like requires a $200 deposit but comes with 2 phones, and no roaming... dh and I could spend as much time on the phones as we like with no extra cost, etc. Since I assume their first offer won't be their best one, I'm thinking I might ask them to waive that deposit for me and sign me up besides what refund credit they might offer me. Can't hurt to ask, right? __________________ 'A simple way to take measure of a country is to look at how many want in.. And how many want out.' England 's Prime Minister Tony Blair'

	Contact Us - 4WomenTalk.com - Archive - Top
		Powered by vBulletin® Version 3.8.7 Copyright ©2000 - 2025, vBulletin Solutions, Inc.