The verdict's in on my DSL problems!

[Marilyn]

Tink, Melissa aka Lissa, our daughter works for your DSL provider. She works in a huge call center for internet support. She has some very interesting stories to tell about people who call in. She's currently looking for a different job. Small world!!

[Tink]

Marilyn, I was offered a job at the Lacrosse WI Centurytel office and turned it down. LOL
From what little I know of them, it didn't sound like a place I'd enjoy working at and I KNOW from other customer service jobs that you certainly have to be able to deal with ALL kinds.

[Marilyn]

You did good not taking the job, Tink. By the time some people call for help, they are so frustrated they just have to take it out on someone. They do get some cute calls though. Melissa told us about a little old lady who just wanted to learn how to do e-mail so her son could send her pictures of her grandchildren. There was no problem with her DSL and for some reason, what she was asking was outside the scope of what they are supposed to do, but one of the techs worked with her for about an hour trying to help her setup her e-mail account.

At least these call centers are employing Americans!! The one where Melissa works is in a college town, so most are struggling college students. If people would have a little more patience, it wouldn't be so harsh a job.