Oh what a day!

Tink · 03-01-2007, 07:01 PM

I nearly fell on my butt on the ice going into the bank this morning. I tell you this only because it was one of the highlights of my day.

The server we connect to that controls all the financial information for the banks to function was down all day. We couldn't make payments, order checks, find account numbers or balances. We couldn't do much of what a bank is supposed to do.

What we could do had to be documented on paper with a pen and signed off on in case there's a problem later because of it.

We struggled all day with this, til at the very end of the day when they finally got the system working again. So then we had to race to get all the transactions registered. On top of this, the courier who picks up the proof work showed up an hour early, trying to get off the road early tonight due to the weather. So we had to rush to balance everything and deal with the re-entry of everything as well.

A disgruntled customer came in threatening to pull all his accounts. (A sizeable amount!) I was powerless to do anything else for him, so we talked. He wanted to see our manager, then asked for the second in command, and told me I sure wasn't much help! He started out yelling, and left agreeing to come in tomorrow to work things out. So I have THAT to look forward to.

Oh, did I mention that my manager gave us the wrong combination to the vault, so we opened 20 minutes late? No one is supposed to have a key and the whole combination, so I was to have a key and half the combo... the teller, the other half... he gave us BOTH the SAME half!

I really don't know what he will find to complain about when he returns, but I know this has been a hellish experience. I'm SO glad I have only 1 week left there.

AngieDoogles · 03-01-2007, 07:54 PM

Aww, I'm sorry you had such a bad day, and a rude customer on top of that! You definitely need to take a while and relax tonight! Hope you have a better day tomorrow. Thank goodness it's Friday, right?

Mandy · 03-02-2007, 01:06 AM

Tink, i'm sorry you had a crappy day yesterday, hope you have a great one today, good thing it's friday, at least you got the weekend to look forward to, and get some time for yourself to kick back, and relax, take a nice long hot bubblebath

Hugs!

Janet · 03-02-2007, 04:48 AM

Sorry for your day Tink....but hey...........

One week left to go!!!!!!!

Gina · 03-02-2007, 05:16 AM

Sorry you had such a bad day, I hope its better today. What the heck your leaving in a week, your to kind, I probably would have said take this job and shove it!! lol. oh well, maybe not...lol but you are to kind.

rivermom · 03-02-2007, 08:28 AM

Days like that I run to a hot bubble bath and a glass of wine! Aren't you glad all days are not that bad?!

DianaB · 03-02-2007, 05:39 PM

Sounds like a Calgon day to me. Like Sheryl. I'd be soaking in a bathtub full of bubbles (I'd skip the wine though.) Just keep telling yourself "Just one more week!"

03-01-2007, 07:01 PM	#1
Tink Donating 4WT 2000 Club Member Join Date: Sep 2006 Location: Rural Wisconsin Posts: 3,707	Oh what a day! I nearly fell on my butt on the ice going into the bank this morning. I tell you this only because it was one of the highlights of my day. The server we connect to that controls all the financial information for the banks to function was down all day. We couldn't make payments, order checks, find account numbers or balances. We couldn't do much of what a bank is supposed to do. What we could do had to be documented on paper with a pen and signed off on in case there's a problem later because of it. We struggled all day with this, til at the very end of the day when they finally got the system working again. So then we had to race to get all the transactions registered. On top of this, the courier who picks up the proof work showed up an hour early, trying to get off the road early tonight due to the weather. So we had to rush to balance everything and deal with the re-entry of everything as well. A disgruntled customer came in threatening to pull all his accounts. (A sizeable amount!) I was powerless to do anything else for him, so we talked. He wanted to see our manager, then asked for the second in command, and told me I sure wasn't much help! He started out yelling, and left agreeing to come in tomorrow to work things out. So I have THAT to look forward to. Oh, did I mention that my manager gave us the wrong combination to the vault, so we opened 20 minutes late? No one is supposed to have a key and the whole combination, so I was to have a key and half the combo... the teller, the other half... he gave us BOTH the SAME half! I really don't know what he will find to complain about when he returns, but I know this has been a hellish experience. I'm SO glad I have only 1 week left there. __________________ 'A simple way to take measure of a country is to look at how many want in.. And how many want out.' England 's Prime Minister Tony Blair'

03-02-2007, 01:06 AM	#3
Mandy Donating 4WT 4000 Club Member Join Date: Sep 2006 Location: Who cares! Posts: 4,587	Tink, i'm sorry you had a crappy day yesterday, hope you have a great one today, good thing it's friday, at least you got the weekend to look forward to, and get some time for yourself to kick back, and relax, take a nice long hot bubblebath Hugs! __________________ Many people will walk in and out your life, but only true friends leave footprints!

03-02-2007, 04:48 AM	#4
Janet Moderator Donating 4WT 18K Club Member Join Date: Sep 2006 Location: INDIANA Posts: 21,624	Sorry for your day Tink....but hey........... One week left to go!!!!!!! __________________ To every thing there is a season, and a time to every purpose under the heaven. ECCLESIASTES 3:1

03-02-2007, 08:28 AM	#6
rivermom Donating 4WT 500 Club Member Join Date: Sep 2006 Location: Tontitown, Arkansas Posts: 2,475	Days like that I run to a hot bubble bath and a glass of wine! Aren't you glad all days are not that bad?! __________________ ~_/> , /\/\ ,,, Sheryl When I grow up I want to be a horse whisperer!

03-02-2007, 05:39 PM	#7
DianaB Moderator Donating 4WT 13K Club Member Join Date: Sep 2006 Location: Kansas Posts: 16,069	Sounds like a Calgon day to me. Like Sheryl. I'd be soaking in a bathtub full of bubbles (I'd skip the wine though.) Just keep telling yourself "Just one more week!" __________________ ´¨) ¸.•´¸.•´¨) ¸.•*¨) (¸.•´ (¸.•` ¤ Diana Baker ✞ You and I are friends....... Always remember that if you fall I will pick you up...... After I stop laughing!!!

03-01-2007, 07:54 PM	#2
AngieDoogles Donating 4WT 4000 Club Member Join Date: Feb 2007 Posts: 6,509	Aww, I'm sorry you had such a bad day, and a rude customer on top of that! You definitely need to take a while and relax tonight! Hope you have a better day tomorrow. Thank goodness it's Friday, right?

03-02-2007, 05:16 AM	#5
Gina Donating 4WT 500 Club Member Join Date: Sep 2006 Posts: 6,025	Sorry you had such a bad day, I hope its better today. What the heck your leaving in a week, your to kind, I probably would have said take this job and shove it!! lol. oh well, maybe not...lol but you are to kind.

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